Returns + Exchanges

 

RETURNS

We are satisfied only if you are. If the product you received doesn't make you happy, please get in touch with us immediately. Items can only be returned to us if they were purchased from our website.

You can return an item only if it is unused or unworn for up to 28 days. You will need to cover the cost of returning the item to Us.

When sending an item back to us, we strongly recommend using a traceable shipping method (if possible DHL) so you can be absolutely sure the items get returned to us and so you can track the status of your return shipment.

FAULTY ITEMS

Most of our products are handmade and we have a strong quality control. However, some our products could present variations that don't fulfill our expectations. If this is the case, please contact us and return the product. We will process the refund as fast as possible including the shipping cost.

If you notice that your order is damaged, please do not accept the package and contact us straight away- Alternatively, please photograph the damaged packaging, or send it back to us so we can see what went wrong.

INTERNATIONAL RETURNS

Unfortunately,  we are unable to accept returns or exchanges for orders shipped outside the European Union. For further information about our products or in the instance of a faulty product being received, please contact us.